FREQUENTLY ASKED QUESTIONS
Have a question? Check out our FAQs.
1Can I purchase Tree Hut online?
2Why can’t I find Original Shea (or other fragrance) at my local retailer?
While we would love for every retailer to carry every item, we’re still a small company, so the retailers call the shots. You can always talk to the local store manager and see if they can stock it for you or you can order all our products online.
3Why is a certain fragrance no longer available?
Some fragrances are seasonal, so they're only available for a limited time. If your favorite fragrance is no longer available, let us know about it on Facebook and we'll try to revive it for a short time.
4Do you use any preservatives in your products?
Preservatives ensure that products don't grow bacteria or go rancid in your bathroom. We use the safest preservatives that provide a good balance between keeping our products fresh and keeping your body amazing. All Tree Hut products are paraben and DMDM-free.
5Which of your products are best for very dry skin?
Our Tree Hut Shea Body Butters are formulated specifically to address dry skin needs and clinically tested to hydrate for 24 hours. Formulated with Organic Shea Butter, natural extracts that naturally contain vitamins and antioxidants, our Shea Body Butters help regulate moisture, provide deep hydration, soften and nourish the skin. These skin-essential oils also further enhance the products' ability to deliver its hydrating and skin-smoothing benefits.
6What's the difference between Cocoa Butter and Cacoa Butter?
Nothing! Just another way of saying the same thing. The words "cocoa" and "cacoa" are interchangeable.
7Do you offer free samples or coupons?
Sometimes. The best way to enter for a chance to win full size product is becoming a fan on Facebook. It's way better than getting a small sample, plus you get the latest updates on new products and promotions. We try to give away product on Facebook at least twice a month!
8What happened to other products I love?
If the product isn't on our website, then it most likely has been discontinued. Sometimes we do sell our inventory to a discount retailer. Let us know the items you can't live without and we'll do our best to let you know where you may find them. If enough people are obsessed with it, we may bring it back.
9I'm a blogger and I love Tree Hut, how can I review more items?
We love bloggers and would love the opportunity to work with you. Please contact us through the Contact Us page below.
10What is glycerin?
Glycerin is a natural humectant. It attracts moisture. The glycerin in the product attracts moisture from the air to your skin.
11Are you products tested on animals?
We absolutely do NOT test on animals. That's part of our promise. None of our products are tested on animals and they do not contain animal byproducts. Even our glycerin is plant derived. Tree Hut is not tested on animals.
12Are your products gluten-free?
There is no gluten ingredient in our formulas, but there could be trace amounts from the manufacturing process of other ingredients